Returns, Refunds & Warranty Policy
At InfoTechWiz, your satisfaction is our priority. This policy outlines the terms for returns, refunds, and handling defective goods, in accordance with the South African Consumer Protection Act (CPA).

  1. Your Rights Under the CPA
    The CPA protects your right to return goods that are faulty, damaged, or not as described. Our policy works alongside these fundamental rights.
  2. Returns Eligibility (Change of Mind)
    We accept returns for a full refund or exchange on items for any reason, provided that:
    The return is initiated within 7 calendar days of delivery.
    The product is unused, unopened, and in its original packaging with all tags and accessories included.
    A valid proof of purchase (invoice/order number) is provided.
  3. Non-Returnable Items
    For hygiene and security reasons, the following items are final sale and cannot be returned unless faulty:
    Software Licenses & Digital Downloads
    Custom-Configured or Bespoke Hardware
    Opened Software or consumable products (e.g., toner cartridges)
    Products where the serial number seal has been broken.
  4. Faulty, Damaged, or Incorrect Items
    If your item is defective, dead on arrival (DOA), or if we sent the wrong product, please contact us within 7 days of delivery.
    We will arrange for a free collection of the item at our cost.
    Upon inspection and confirmation of the fault, we will offer a free replacement (subject to availability) or a full refund, including your original shipping costs.
    Please do not return faulty items without first contacting our support team.
  5. Refund Process
    All returns are subject to inspection upon arrival.
    Once approved, refunds will be processed to your original payment method within 5-7 business days.
    Please note: A restocking/handling fee (up to 15%) may be deducted from refunds for non-faulty returns that are not in “as new” condition or are missing original packaging.
  6. Return Shipping
    For returns based on change of mind, the customer is responsible for the return shipping cost. We strongly recommend using a trackable and insured shipping service.
    For faulty, damaged, or incorrect items, we will provide a prepaid shipping label or arrange a collection at no cost to you.
  7. Warranty Claims
    Most products carry a manufacturer’s warranty (typically 12 months). For warranty service after the 7-day return period, please contact us with your proof of purchase, and we will facilitate the claim process with the supplier.
  8. Need Help?
    Initiate a return or contact our support team for any queries:
    Email: returns@infotechwiz.co.za
    Phone: 078 729 8048
    Hours: 8:30 AM – 5:00 PM, Monday – Friday