Delivery & Fulfillment Policy
At InfoTechWiz, we are committed to getting your order to you accurately, safely, and as quickly as possible. This policy outlines how we manage the delivery process.
- Order Processing
Orders are processed within 1-2 business days after payment is confirmed.
You will receive an email confirmation with your order details once processing is complete. - Delivery Timeframes & Fees
Standard Delivery (Nationwide): 2–5 business days after dispatch. Delivery fees are calculated automatically based on your location and order value at checkout.
Custom/Special Orders: 5–10 business days (subject to supplier availability). We will provide a specific timeline at the time of order. - Delivery Process
We partner with trusted courier services (such as The Courier Guy) to ensure reliable delivery.
Once your order is dispatched, you will receive a tracking number via SMS or email to monitor its journey.
All deliveries require a signature for security. Please ensure someone is available to receive the package. - Important Information for Customers
Address Accuracy: Please double-check your delivery address at checkout. We cannot be held responsible for parcels shipped to an incorrect address provided by the customer.
Failed Deliveries: If no one is available to accept the delivery, the courier will typically leave a notification. Re-delivery may be scheduled subject to additional fees.
Inspecting Your Order: Please inspect your package for any visible damage before signing for it. If the box is severely damaged, you have the right to refuse delivery. Report any damage to us immediately. - Additional Charges
Handling fees may apply for large, heavy, fragile, or exceptionally high-value items to ensure specialized packaging and care. - Need Help with Your Delivery?
Our team is happy to assist with any questions about your order status or delivery.
Email: orders@infotechwiz.co.za